Refund and Returns Policy

ONLINE ORDER RETURN POLICY:

If you have any issues with the item(s) you have ordered online, please notify us as soon as possible.

Once an online order delivery or pick-up is confirmed via phone or email by our Customer Service Department, no refund can be issued.

Once you sign off on the item and take it home with you, no refund of any kind can be issued, only a reselection at an Exclusive Furniture store will be available for you and you will be responsible for any additional delivery costs.

At Home Depot, we have a no returns or exchange policy and all sales are final.
Home Depot sells brand-new merchandise only; therefore we are not able to take back any furniture that has been used.
Also, we are very mindful of sanitary/health issues & do not bring used merchandise back into our warehouse.
Once your invoice has been signed and/or initialed, cancellations cannot be made for any reason. Refunds are not given for any reason on any invoice.

However, with the approval of upper management, there will be a 25% cancellation fee of the entire invoice amount on all canceled orders.
If a customer places a special order, the invoice must be paid in full before the merchandise can be ordered. There are no refunds on special orders.

OUT OF STATE ORDER RETURN POLICY:

If you live out of the state of Texas and have any issues with the item(s) you have ordered online, please notify us as soon as possible.

Once an out of state online order delivery or pick-up is confirmed via phone or email by our Customer Service Department, no refund can be issued.

Once you sign off on the item and take it home with you, no refund of any kind can be issued, only a reselection at an Home Depot store will be available for you and you will be responsible for any additional delivery costs.

For Out Of State orders, the customer is able to purchase Shipping Insurance at the current rate for their shipment. The customer is also able to purchase a protection plan to further insure the furniture they have purchased from Home Depot.

This User Agreement (“User Agreement”), the Home Depot Privacy Policy (“Privacy Policy”), and all policies posted on our homedepot.com domain, sub-domains, other Home Depot Powered sites, the Home Depot mobile applications, any available Home Depot APIs, and all other related services, websites, applications, and tools furnished to you in Home Depot online shipping marketplace, describe the terms and conditions with which Home Depot offers You, a registered user, (also referred to as “you”, “your”, “user”, or “Home Depot user”) may access and use our furniture marketplace services (collectively, “Services”). When You accept the terms and conditions of this User Agreement, You hereby agree and acknowledge that at any time and in our sole discretion, we may modify the terms and conditions of this User Agreement. If we make changes to the terms and conditions of this User Agreement, we will notify you of such changes, through email and/or by posting the modified User Agreement on the uShip website and by updating the “Last Revised Date” at the bottom of this User Agreement. All modified terms and conditions shall take effect immediately after posting to the Home Depot website, or upon the stated date included within our notice. Your continued use of the Home Depot Services following the effective date of such changes will constitute your acceptance and consent to any and all modified terms. This User Agreement may not be modified, amended, and/or changed by You in any manner.

At Home Depot, we have a no returns or exchange policy and all sales are final.

Once your invoice has been signed and/or initialed, cancellations cannot be made for any reason. Refunds are not given for any reason on any invoice.

“As is” Items:

At Home Depot, we periodically offer “as is” items that are going out of stock or being discontinued at an exclusively low price.
For these items, our traditional one year warranty is voided and no longer applicable to any items purchased from the floor of our store or website marked “as is.
No returns are allowed on all “as is” items.
We are happy to offer an extended warranty for “as is” items at an additional cost.
Ask your sales associate about our 5 years extended warranty plan prior to purchasing.
If an extended warranty is not purchased, Home Depot is not responsible for any future malfunctions, damages, or defects to the item.

Our Customer Service Department will contact you once your items are available for delivery to schedule your delivery date.
You will be able to pick a date to have your furniture delivered, however, once your delivery date is confirmed we will provide a 5-hour time frame for you to expect your delivery to arrive at your home.